As your company grows larger, IT resource management – known also simply as IT management – becomes a necessity. A vast scope of gathered data is especially valuable for administrators, but – besides – it also benefits management department due to transparency and comprehension of presented information.
A key to successful IT infrastructure management is to choose appropriate tools. A simple program to perform software and hardware inventory may not need with your expectations – nowadays, networks become vastly complicated, and the usage of IT resources in everyday work scope might be measured even up to 100%. Each department which needs to use computers must undergo hardware, software and license inventory procedure. Regular IT audit also is considered to be a routine procedure. Besides, it is also important to monitor Internet and computer usage, ensure the security of IT infrastructure as well as manage IT incidents and provide the end-users with remote helpdesk to support their everyday work.