We are pleased to present you the latest 14th version of the Statlook system! The latest release of our software is another big step towards improving IT infrastructure security management and its full automation. Here are the most important new features!
Get ready for new features in 2020 – Service Level Agreement management, customizable templates, helpdesk hints, new technologies and faster, more accurate algorithms.
Service Level Agreement (SLA) management
Manage all Service Level Agreements (SLAs) – customize your responses, set triggers, be informed.
Fully customizable working hours and calendars
Define working hours – you can set different values for each SLA
Use your own calendars – customize calendars for each SLA based on national holidays, business schedules and individual preferences.
Make every hour count – you will always be the master of your deadlines
Set your response and resolution times
Get specific information about the time left – be always one step ahead
Set automated rules –to help you deal with typical cases
Documentation and automatization – a great tool to prove your excellent performance in executing your SLAs
Be quick and save your time
Create your own comment templates – make your time count
Whenever you want to use a template, just type “>” and chose – life can be as simple as that
Use templates together with other hints like “@” or “#” –to make your everyday work more efficient and pleasant
Create your own document templates (protocols)
Choose the attributes to be covered by the protocol (both standard or additional)
Use macros to make the documents flexible
Better Knowledge Base
New formatting options
Make your knowledge base as appealing and useful as possible
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