We are pleased to present you the latest 14th version of the Statlook system! The latest release of our software is another big step towards improving IT infrastructure security management and its full automation. Here are the most important new features!

Statlook 14.0.0.

Get ready for new features in 2020 – Service Level Agreement management, customizable templates, helpdesk hints, new technologies and faster, more accurate algorithms.

Service Level Agreement (SLA) management

• Manage all Service Level Agreements (SLAs) – customize your responses, set triggers, be informed.

Fully customizable working hours and calendars

• Define working hours – you can set different values for each SLA
• Use your own calendars – customize calendars for each SLA based on national holidays, business schedules and individual preferences.
• Make every hour count – you will always be the master of your deadlines

Set your response and resolution times

• Get specific information about the time left – be always one step ahead
• Set automated rules – to help you deal with typical cases
• Documentation and automatization – a great tool to prove your excellent performance in executing your SLAs

Be quick and save your time

• Create your own comment templates – make your time count
• Whenever you want to use a template, just type “>” and chose – life can be as simple as that
• Use templates together with other hints like “@” or “#” – to make your everyday work more efficient and pleasant

Protocol profiles

• Create your own document templates (protocols)
• Choose the attributes to be covered by the protocol (both standard or additional)
• Use macros to make the documents flexible

Better Knowledge Base

• Embedding multimedia
• New formatting options
• Make your knowledge base as appealing and useful as possible