Helpdesk Package
The Helpdesk package is a professional helpdesk system that facilitates the registration, handling and analysis of service requests and everyday user problems. The system allows you to manage requests in one place, which streamlines the work of the IT support team and increases the quality of service. Statlook also allows you to connect remotely to users’ computers and react instantly, without the need for a physical presence.
BENEFITS
With Remote Desktop, administrators can control computers available on and off the network and provide assistance to users.
Full information about reported incidents in the form of statistics and knowledge base. Incident reporting and remote assistance in one tool.
Central knowledge base for administrators and users. History and information about the progress and execution of the request in one place.
Speed up the process of service requests. Simple and fast registration and handling of customer requests.
With AI Assistant, helping has become even faster and easier. Use response templates
Providing daily technical support doesn't have to be a cumbersome problem. Take advantage of a professional helpdesk system.
For organizations that want to gain the recognition of their employees and users by providing quick help and solving problems with software and hardware. Statlook’s helpdesk is a great tool for support teams.
FEATURES
Automatic conversion of e-mail tickets into tickets
E-mail notification of new applications and changes
Full history of each ticket
A central Knowledge Base for you and your users
Security and scalability - all the benefits of on-premises and cloud versions
Full availability thanks to the online version (tablet, smartphone)
Assign ticket types to specialists
Distribute tasks
Priorities and escalation
Comment system
Share solutions to problems with selected groups of users
Graphical statistics
Reports to analyze or send to supervisors
Service Assistance with the right to all updates and upgrades – free of charge!
Help at the very source – we are the creators of the uplook Helpdesk system
View or remotely take control of your computer
Remote access to files, registry, and processes
The Helpdesk package eliminates the chaos associated with scattered requests and email exchanges, turning them into clear tickets and incident history. This allows administrators to have full visibility into reported issues, use a central knowledge base, and efficiently assign tasks and monitor work progress. The module works both on-premises and online, ensuring scalability and availability across devices.
