Helpdesk systems nowadays are nowadays considered to be a basic tool for every IT administrator. It is not a surprise – most businesses vastly rely on advanced technological solutions. A quick IT maintenance process is the best way to keep your company’s performance at high peak.
IT departments have to deal with a vast range of incidents on a daily basis. A professional Helpdesk solution provide the company with quick and comfortable means of handling such problems – to provide everyone with online support.
The following list – based on functionalities implemented in statlook system – describes how a dedicated helpdesk system should look like in order to provide its users with best solutions.
1. Great work performance with helpdesk system
As you quickly react to incidents, you ensure that both IT administration and end-users can work comfortably – and this is reflected by the company’s overall performance. A professionaly-designed helpdesk system is both efficient and discreet – no matter when or where an incident will occur, it will be resolved without interfering with end-users’ duties.
2. All notifications serviced with one software tool
Introducing one, well-rounded helpdesk solution is a good idea – mainly because you will be able to create a full incident history, no matter how has it been reported. Communicate your needs through – no matter, if you prefer to phone, text or write via Facebook, your notification will not go unnoticed.
What is more, such a solution enables you to create a centralized Knowledge Base. It is an extremely helpful tool in terms of work efficiency – by basing on previous experiences, you will be able to find new solutions.
3. Efficient IT incident management
As you are an IT administrator, chaos is not your ally. Both IT support teams and one-man-armies will vastly benefit from a system which is intuitive and performs key tasks automatically.
A steady flow of communication is also of key value. This is why statlook system offers you an option of commenting on every registered incident and sharing solutions with a chosen group of end users. By doing both, solving issues will be quick as never before.
4. Reports, charts and summaries in helpdesk system
IT administrators are also responsible for presenting data concerning the condition of the company’s IT infrastructure. The range of equipment is extremely broad – from hardware tools, to software and licenses. Creating such reports each time you may need them is by no means a productive activity.
This is why statlook Helpdesk offers a wide range of ready-to-use templates. Each can be modified according to the company’s needs. Both tabular and graphical, they will contain data stored from the whole company.
5. Dispersed localization? Helpdesk is a definite must-have
Companies with dispersed infrastructures are particularly difficult to manage. This is why a quick response time is crucial – together with a tool that will enable you to connect with the end-user from remote.
Our original module – Direct PC – is designed to connect simultaneously to several workstations. Moreover, as an administrator you will be able to connect to other computers with administrator or user privileges. Thus – every incident will be solved in the optimal time, independently on the end-user’s knowledge.
Professional solution for IT administration
Statlook Helpdesk is a complementary module of statlook system – also consisting of statlook Monitoring and Resources. As you install agents on workstations, you are able to check the condition of both software and hardware within the company, as well as employees’ work performance. An intuitive and user-friendly interface guarantee that you will be able to perform your duties in the most efficient way.
To see our system in action – including our helpdesk and remote desktop solution – check our free webinars. Our specialists will do their best to present each of statlook’s functionality.